CUSTOMER CARE

REFUND POLICY

Returns, refunds and everything you need to know if something isn’t right with your order.

Need help? Contact NOBL support before sending anything back.

Return window

We offer a 30-day return window from the date your order is delivered.

Return conditions

To be eligible for a return, items must be:

  • unused
  • in their original packaging
  • in a resalable condition

Please contact us before sending anything back. Return instructions will be provided by email.

Hygiene & product use

Due to the nature of our products, we cannot accept returns on:

  • fragrance oils where the seal has been broken
  • diffusers that have been used or installed with fragrance oil

How to start a return

Email help@noblparfums.com with your order number and reason for return.

We aim to respond within 1 working day.

Return shipping

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged or incorrect.

We recommend using a tracked return service.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, contact help@noblparfums.com with your order number and photos of the issue.

If the issue is confirmed, we will provide return instructions and arrange a replacement or refund.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 7 business days.

If you have not received your refund within 10 business days of confirmation, contact help@noblparfums.com.

Restocking fees

We do not charge restocking fees.

Contact

For return questions: help@noblparfums.com

NEED HELP?

QUESTIONS ABOUT A RETURN?

If you’re unsure whether your order is eligible, contact NOBL support and we’ll point you in the right direction.

CONTACT NOBL VIEW SHIPPING POLICY →